Operational documentation

13 posts
The show must go on: building bridges to prevent and work with silos

The show must go on: building bridges to prevent and work with silos

What can theatre teach startups about silos? That rehearsed collaboration beats chaos every time. madewithlove supports SaaS companies with CTO coaching, audits, and software engineering: discover how to keep your teams working together at the heart of your business.

Building a customer support machine: a pragmatic approach for startups

Building a customer support machine: a pragmatic approach for startups

When customer support becomes a blocker for engineering progress, it’s time to build more than just your product—you need to build your support infrastructure. This article explains how to scale support before chaos kills your velocity.

Eliminating SPOFs: the importance of documentation

Eliminating SPOFs: the importance of documentation

Single points of failure (SPOF) in startups lead to lost revenue, delays, and investor concerns. Building a documentation culture early reduces risk and ensures scalability.

Finding your North Star Metric

Finding your North Star Metric

Scaling a startup is exciting—but chaotic. Teams often chase different priorities, leading to silos and lost focus. A North Star Metric can realign everyone around what matters most. Curious about how this works?

Why founders need to care more about software licensing and SBOMs

Why founders need to care more about software licensing and SBOMs

Learn about the importance of SBOMs and software licensing for your SaaS startup.

Pragmatic ways of keeping documentation up to date

Pragmatic ways of keeping documentation up to date

While documentation is vital, too much can lead to outdated or duplicate content. To manage it, consolidate docs in one platform, separate live from historical content, archive outdated ones, move technical docs closer to code, and encourage sharing links to foster a documentation culture.

Core Protocols: improving communication within your team

Core Protocols: improving communication within your team

Efficient communication is important for SaaS teams. Core Protocols can unlock great potential in communication. Implementing these protocols can significantly improve a team's output and overall satisfaction by creating a shared vision and setting clear expectations.

Five documents every startup should have

Five documents every startup should have

Documentation is vital in remote organizations. Companies with little documentation often struggle to get started. With this pragmatic advice however you can get the ball rolling. These are five documents every startup should have, and you can get started with them today. 

Tech debt & refactoring an old front-end codebase: a field manual

Tech debt & refactoring an old front-end codebase: a field manual

Improve your front-end project's performance and maintainability with our guide to refactoring a codebase. Learn about tackling technical debt, assessing your code, planning a strategy, and exploring refactoring techniques.

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