When customer support becomes a blocker for engineering progress, it’s time to build more than just your product—you need to build your support infrastructure. This article explains how to scale support before chaos kills your velocity.
Single points of failure (SPOF) in startups lead to lost revenue, delays, and investor concerns. Building a documentation culture early reduces risk and ensures scalability.
Scaling a startup is exciting—but chaotic. Teams often chase different priorities, leading to silos and lost focus. A North Star Metric can realign everyone around what matters most. Curious about how this works?
Learn about the importance of SBOMs and software licensing for your SaaS startup.
While documentation is vital, too much can lead to outdated or duplicate content. To manage it, consolidate docs in one platform, separate live from historical content, archive outdated ones, move technical docs closer to code, and encourage sharing links to foster a documentation culture.
Efficient communication is important for SaaS teams. Core Protocols can unlock great potential in communication. Implementing these protocols can significantly improve a team's output and overall satisfaction by creating a shared vision and setting clear expectations.
Documentation is vital in remote organizations. Companies with little documentation often struggle to get started. With this pragmatic advice however you can get the ball rolling. These are five documents every startup should have, and you can get started with them today.
Improve your front-end project's performance and maintainability with our guide to refactoring a codebase. Learn about tackling technical debt, assessing your code, planning a strategy, and exploring refactoring techniques.
When applying for a new job, it is tough to understand the culture of the team you are about to join. Use The Steve Test to evaluate the team culture.