Team structure

47 posts
Building a customer support machine: a pragmatic approach for startups

Building a customer support machine: a pragmatic approach for startups

When customer support becomes a blocker for engineering progress, it’s time to build more than just your product—you need to build your support infrastructure. This article explains how to scale support before chaos kills your velocity.

Three cursors walk into a codebase

Three cursors walk into a codebase

A cautionary tale about interns, AI tools, and outsourcing delivering 80% of a project—leaving internal teams with the clean-up. Learn why shortcuts often come with hidden costs.

Making an impact by combining our services

Making an impact by combining our services

Madewithlove combines interim CTOs and staff engineers to help SaaS scale-ups align strategy with execution and build resilient tech teams.

When don't you need a fractional CTO

When don't you need a fractional CTO

Does every startup need an interim CTO? Fractional CTOs can accelerate growth and solve complex challenges—when brought in at the right time. Learn when it’s too early, too risky, or simply not the right fit for your business.

Why engineers need a voice in the roadmap

Why engineers need a voice in the roadmap

A great product roadmap balances business goals with technical sustainability. Ignoring engineering input leads to technical debt and bottlenecks that slow growth. In this video, we discuss how SaaS teams can integrate engineering priorities into the roadmap for long-term success.

How to start growing talent in-house

How to start growing talent in-house

Startups thrive on rapid growth, but when it comes to scaling talent, they often hit a wall. Enterprise-style feedback systems sound great—until they become a productivity sink. So how can you build structured talent development without overcomplicating things?

When to hire senior developers vs. juniors - the perfect team composition

When to hire senior developers vs. juniors - the perfect team composition

Senior developers bring expertise, long-term vision, and stability to complex SaaS projects, while juniors—when guided effectively—offer cost-efficiency and faster execution for well-defined tasks.

Are startups with a CTO as co-founder more successful?

Are startups with a CTO as co-founder more successful?

Should your CTO also be a co-founder? Discover how this spicy debate shapes startups' early passion and later growth, revealing the pivotal balance between emotional attachment and strategic execution. Get insights to make the right call for your company's stage and future.

How to build roadmaps that can be used by engineering and product teams

How to build roadmaps that can be used by engineering and product teams

Roadmaps are essential tools for SaaS product development, bridging the gap between technical execution and product vision. They align teams and adapt to change; done wrong, they gather dust or sow frustration. Learn how to create collaborative, and actionable roadmaps that keep everyone on track.

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