When customer support becomes a blocker for engineering progress, it’s time to build more than just your product—you need to build your support infrastructure. This article explains how to scale support before chaos kills your velocity.
Selling bespoke features to customers might seem profitable, but it changes your SaaS business model. Instead of a scalable product, you become a service provider, stuck maintaining one-off features. Learn why this approach is risky and how to build for long-term success.
Startups and scale-ups are vulnerable to cyberattacks as mobile apps grow. Implementing encryption, multi-factor authentication, and secure communication is crucial. Leadership should integrate security into the product lifecycle to protect both data and reputation.
Discover why simpler infrastructure beats autoscaling for startups. Learn about evolving from shared servers to cloud solutions, the need for testing, and minimalist approaches. Essential for founders and engineers seeking smart infrastructure strategies.
Software engineering and marketing are often considered to be on completely opposite ends of the spectrum but when put together they can become a powerful team. This article lists some of the things you, as a software engineer, can do to help your product marketing team. Be observant Engineers have...
ChangeHub has been part of our madewithlove family for a long time. The first-ever commit dates back to November 8, 2014, during our team retreat in Lisbon where it started out as a small proof of concept to make it easier for our product managers and clients to know what...
It has never been easier for engineering teams to build and release new features for your customers. This fits well with our philosophy of shipping value to customers on a regular basis but does your customer experience this in the same way? And who should be in charge of releasing...
During the annual madewithlove retreat in Greece, I gave a talk on what product marketing is and how modern teams should approach building a product. I had based my talk on my own experiences from the past year where I was seeing a lot of friction and struggles with how...
A couple of weeks ago we started a closed beta for Changehub, so it’s a good time to give an introduction to this tool and talk about its history and origin. What does it do Changehub is a tool that turns pull requests written in the keepachangelog format into...