Communication

Show me the way: engineering demo 101

Engineering demos fail when they present what was built instead of why it matters. A practical guide to leading with business impact, showing the happy path, and translating technical work into terms your audience actually uses.

Customer support in the AI era

Most AI-powered customer support is optimised for deflection, not resolution. The problem isn’t bad agents, it’s architecture: no shared context, no real permissions, no escalation path that works.

The authenticity tax

AI-generated content has made polished writing look suspicious. The deeper cost is the thinking you skip when you outsource the words that define your position.

The disconnect between management and engineering

A mobile app, past its usefulness, was days from being phased out. One email reversed the decision. No discussion. No input from engineering. This is what happens when decision-making drifts too far from the work.

Communicate or be micromanaged - the CTO edition

CTOs often come from engineering backgrounds and, particularly when newly promoted, tend to focus on what they know best, the technology. While this is understandable given their previous success, technology is rarely the hardest part of the CTO role.

Communicate or be micromanaged - the engineering edition

Micromanagement rarely starts with bad intent. It usually starts with silence. When nobody knows what you are working on, meetings multiply, trust erodes, and focus disappears. This piece shows how clear, boring communication is your best defence.

Technical due diligence is broken: going beyond the checklist

Most technical due diligence audits focus on code quality and tooling, but the real risk lies in invisible processes, fragile teams, and product chaos, which is why madewithlove audits the full stack of your organisation, from code to culture.

Why founders need to care more about software licensing and SBOMs

Learn about the importance of SBOMs and software licensing for your SaaS startup.

Social cohesion in remote companies: how to build solid connections and a collaborative culture from afar?

Today's digital age may seem hyper-connected, but remote work often lacks genuine human connection. We’ve created a culture of cohesion using dedicated bonding, safe spaces, and custom tools to ensure no one feels isolated.

Things we do in our first weeks as Fractional CTO

A fractional CTO can transform a company by addressing urgent technical issues while developing a long-term strategy. Beyond firefighting, a fractional CTO focuses on building a sustainable, self-sufficient team that can thrive independently after their involvement ends. This is how to get started.

Mobile app security: A best practices checklist for startups and scale-ups

Startups and scale-ups are vulnerable to cyberattacks as mobile apps grow. Implementing encryption, multi-factor authentication, and secure communication is crucial. Leadership should integrate security into the product lifecycle to protect both data and reputation.

Pragmatic ways of keeping documentation up to date

While documentation is vital, too much can lead to outdated or duplicate content. To manage it, consolidate docs in one platform, separate live from historical content, archive outdated ones, move technical docs closer to code, and encourage sharing links to foster a documentation culture.

Core Protocols: improving communication within your team

Efficient communication is important for SaaS teams. Core Protocols can unlock great potential in communication. Implementing these protocols can significantly improve a team's output and overall satisfaction by creating a shared vision and setting clear expectations.

Five documents every startup should have

Documentation is vital in remote organizations. Companies with little documentation often struggle to get started. With this pragmatic advice however you can get the ball rolling. These are five documents every startup should have, and you can get started with them today.

The secret sauce to high-performing teams: leadership, trust, and autonomy

Empowering teams in modern workspaces means shifting from traditional management to a trust-based, autonomous culture. This approach enhances performance, especially remotely, by emphasizing purpose before results and fostering open communication and accountability.

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